Return & Replacement Policy

Effective Date: July 23, 2026

Thank you for shopping with Bees & Bear. We are committed to providing you with high-quality products and a smooth shopping experience. This Return & Replacement Policy explains when you are eligible for a replacement and how the process works. By placing an order on our website, you agree to the terms of this policy.

Replacement Eligibility

Eligible Products

At Bees & Bear, we take great care to ensure that every order reaches you in excellent condition. If you receive a product that is:

• Incorrect

• Faulty

• Broken

• Damaged during delivery

you may be eligible for a free replacement.

Replacement Timeframe

We accept replacement requests made within 30 days from the date your order is delivered.

• Within 7 days of delivery: Your replacement will be processed free of charge.

• After 7 days (up to 30 days): Replacement requests may be subject to applicable service or shipping charges.

How to Request a Replacement

To start a replacement request, please contact our customer support team within the eligible timeframe and provide:

• Your order number

• A clear video showing the issue with the product

• Photos (if requested)

In many cases, the issue may be related to product usage, and our support team will first help troubleshoot the problem. If we determine that the product is defective, damaged, or incorrect, we will proceed with the replacement.

Return Process

If your replacement request is approved, we will provide you with the return instructions, including the return shipping address, upon request.

Please return the product in its original packaging, including all accessories and any included items.

Depending on the product and your location, one of the following options may apply:

• You may be asked to ship the product to our designated warehouse. Once the returned item is received and inspected, we will dispatch your replacement within 5 business days.

• In eligible cases, we may arrange a courier pickup and send a replacement within 14 business days.

The appropriate return method will be communicated by our customer support team after reviewing your request.

Change of Mind

We do not offer replacements for:

• Change of mind

• Incorrect product selection by the customer

• Personal preference

Please review product descriptions carefully before placing your order.

Refund Policy

At this time, Bees & Bear does not offer refunds. Eligible claims will be resolved through a replacement in accordance with this policy.

Contact Us

If you need assistance with a replacement request or have any questions about this policy, please contact our customer support team.

Email: info@beesandbear.com

Our team will guide you through the replacement process and provide the return address if your request is approved.